Complete Logistics provides an array of procedural support services both before and during the shipment process.

Our pre-transport support services include:

Rate-Shopping ....
Although we want our relationship to be based on our ability to consistently provide the finest logistics service available rather than merely being your low-cost provider, we often have the most competitive prices available. Our buying power, excellent credit rating and extensive carrier base positions us to shop your specs to the market to always get you the best shipping rate.

Needs-Matching ....
We maintain a vast list of over 4000 carriers organized into categories such as most reliable, fastest, most inexpensive, etc. Your specs are then carefully paired with those carriers in our portfolio having matching traits. And even if a particular provider may have a higher price for a given function, you may actually incur a lower overall cost through that carrier's increased quality, speed, accuracy, productivity and their skill in ensuring customer satisfaction.

Once your cargo is shipped, we provide the following in-stage services:

Scheduling ....
Working as an extension of your staff, we schedule and coordinate all of your shipments to reduce your labor costs, thereby freeing resources that you can then allocate to essential core business activities.

Routing Instructions ....
The aptitude of persons who work on loading docks varies greatly, and language barriers also pose a problem. That's why easy-to-understand routing instructions are now a necessity to ensure your shipment gets their on time without incident. Our managers clearly define and communicate responsibilities ensuring accountability throughout the supply chain by providing simple routing instructions with all shipping documents. This is done on your letterhead and compliance is ensured through charge-backs to the shipper if our instructions are not followed "to the letter."

Industry Compliance Assurance ....
As compliance with domestic and international shipping regulations has increasingly become a concern of corporate management, carriers and brokers are turning to specialized software, third party consultancies, and even a new job title - the Chief Compliance Officer. That's why we have a team of experts to manage regulatory compliance issues for the gaming industry, the transport of hazardous materials and all aspects of the import / export process.

Instant Shipment Status ....
We track your shipments 24/7 to allow our traffic managers to proactively combat and resolve problems before they evolve and we always provide you with instant email and telephone updates to keep you abreast of developments. As a client, you also have the option of using our freight tracking software system to actually view your shipment in real time as it moves through the "delivery pipeline." Online reporting is available on items such as estimated arrival date, vendor, shipper or consignee name, purchase order number, piece count as well as weight and freight charges.

Claims Management / FREE Contingent Cargo Coverage ....
You no longer need to be consumed with claims handling tasks - we do it all for you. We review, analyze, submit and complete any shipping-related claims for you to maximize settlement amounts. And remember - although contingent cargo coverage IS NOT required by law, we provide it FREE because it's the right thing to do - you deserve the best protection possible. Our contingent cargo coverage policy has a limit of $100,000 with a deductible of $1,000 and allows you to be reimbursed for most losses caused by damage to cargo incurred while in-transit, loading or unloading.

Single-Point Customer Service ....
Your purchasing, traffic and receiving departments will have a single 24/7 phone number to call for most of your needs. We'll answer your questions and when possible, resolve any problems for you right there on the spot. This in turn, allows your staff to focus on other business tasks.

Guaranteed Billing Accuracy ....
Lastly, you can also rest assured the freight bill you receive from us has been double- checked to ensure your bill is precisely accurate and letter-perfect on all industry compliance issues. One bill, one time, always accurate - that's our pledge to you!